2009 Top Knowledge Process Outsourcing (KPO) Vendors, Black Book 2009 Survey Results

In 2009, the Black Book KPO Industry user survey investigated over 380 contracts held by 1800 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
Key Findings

Key Finding: Most Important Customer Satisfaction KPIs
Customization, Integration/Implementations and Vertical Expertise are the most important attributes influencing KPO client satisfaction with their 2009 outsourcing providers.
Key Finding: Vendor Dissatisfaction is uncommon in the Knowledge Process Outsourcing Industry among Top Ranked Suppliers
Strong dissatisfaction is uncommon in this niche KPO sector, occurring in only 4.7% of Legal Industry client types, 5.5% in Investment Banking clients, and 6.0% Market Research clients globally.
UK & US clients are among the most satisfied with KPO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 6.5% of all surveyed clients with 2009 projects.
Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End KPO Vendor produces the Highest Satisfaction Rates
Single-vendors offering comprehensive research services to services corporate clients ranked highest in the overall survey by clients.

For more information, please visit:
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2009 Top Business Process Outsourcing Vendors, Black Book Survey 2009 Results – Aarkstore Enterprise

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.
18 Key Performance Indicators (KPIs) or criteria are employed specific to BPO buyers within all verticals and sectors, scored on each respective vendor and ranked per KPI.
Key Finding: Most Important Customer Satisfaction KPIs in Cross-Industry BPO Sector
Innovation, customization and reliability are the most important attributes influencing Cross-Industry BPO client satisfaction with their 2009 outsourcing providers. All three KPIs were overwhelmingly praised by the clients of HCL BPO, which captured the overall honors across all verticals and horizontal functionalities this year.
Key Finding: Vendor Dissatisfaction is uncommon in the BPO Industry Outsourcing Sector among Top Tier Ranked Suppliers
Strong dissatisfaction is uncommon among the largest and most comprehensive suppliers of BPO occurring in only 6.5% of financial and accounting clients and 8.8% of transactional services clients.
US clients are among the most satisfied with cross-industry BPO services delivery averaging 95.5% with 2009 projects delivered from North American based suppliers (US, Canada and Mexico). Stronger dissatisfaction was more commonly reported from engagements with offshore outsourcing vendors with 13.7% of all surveyed BPO clients (Philippines, India).
Key Finding: Comprehensive Services Vendor arrangements from Full Service BPO Vendors produce the Highest Satisfaction Rates
Vendors offering comprehensive BPO and ITO Services ranked highest in the overall survey by all clients. Cross industry clients showed significant preference for vendors who are capable of offering more extensive service lines once satisfied with initial projects.
HCL BPO compiled the highest rankings and client experience scores across three of the four major functional subdivisions of BPO services this year.

Companies Mentioned

HCL BPO, Convergys, TCS BPO, Quattro BPO, IBM Global, Aegis, EXL Service, Syntel, Firstsource, Transworks BPO, WNS Global, Genpact, Infosys, Interglobe IGT, Perot Systems, Softtek, Vertex, EDS, Wipro BPO, Caliber Point,

More Information:
http://www.aarkstore.com/reports/2009-Top-Business-Process-Outsourcing-Vendors-Black-Book-Survey-2009-Results-31079.html

2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results – Aarkstore Enterprise

In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.
18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
 Key Findings
 
Key Finding: Most Important Customer Satisfaction KPIs
 Client Relationship & Cultural Fit and Trust are the most important attributes influencing APO client satisfaction with their 2009 outsourcing providers.
 Key Finding: Vendor Dissatisfaction is uncommon in the AP Process Outsourcing Industry among Top Ranked Suppliers
 Strong dissatisfaction is uncommon in the Finance & Accounting sector of Accounts Payable, occurring in less than 7.5% of US client types, 10.3% of UK clients and 10.8% of International customers. US and Global corporations collectively experience only a 6.8% dissatisfaction rate.
 Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End APO Vendor produces the Highest Satisfaction Rates
 

Keywords
Outsourcing, outsourced, accounts, payable, APO, near-shoring, offshoring, cash, flow, fiscal, management, client, relationship, trust, cultural, high, growth, verticals, banking, capital, Insurance, Manufacturing, Travel, Transportation, Logistics, Healthcare, Telecommunications, Biotechnology, Pharmaceuticals, Energy, High, Technology, Education, Publishing, Consumer, Packaged, Retail, Media, Entertainment, AP, process, end-to-end, Document, Services, Transaction, processing, Disbursement, Services, Information, Exception, Utility, Bill,

More Information:
http://www.aarkstore.com/reports/2009-Top-Accounts-Payable-Outsourcing-Vendors-Black-Book-Survey-2009-Results-31075.html

Mobile strategies for rural India – Aarkstore Enterprise

As mobile services in Indian urban markets are reaching saturation, rural markets are becoming an important frontier for industry growth. However, due to low ARPU and the higher cost of providing services in rural areas, operators face the challenging task of serving these areas profitably. This report discusses the opportunities and challenges of rural markets, and effective strategies to serve these markets successfully.
 
 
Table of Contents : 
Executive summary
 In a nutshell
 Key messages
 Low teledensity and strong socio-economic development
 The addressable market is not huge in the short to medium term
 There are structural challenges in delivering communications services
 Profitability of the addressable market is key
 A comprehensive rural strategy framework is required
 Operators are taking various steps to address the rural market
 Ovum view
 Focus on market share, total revenues and profitability
 Explore value-added services beyond agriculture
 Explore opportunities from non-telecoms players and the government
 Leverage the deployed infrastructure for non-telecoms usage
 Rural India: opportunities and challenges
 Huge population base and low levels of teledensity
 Conducive socio-economic growth drivers
 High aspirational and utility value of a mobile phone
 Attention from non-market and non-telecoms players
 Poor state of public infrastructure
 Low literacy and media penetration
 Ineffective public policies and regulatory support
 A confusing maze of local governing bodies
 Balancing first mover advantage and financial risks
 Indian rural market segmentation
 Inflated short- to medium-term expectations
 Rural market segmentation
 Socio-economic segmentation
 Age-based segmentation
 Geography-based segmentation
 Occupation-based segmentation
 Rural strategies for success
 Framework for a successful rural market strategy
 Products and services innovation
 Availability
 Affordability
 Usability
 Motivation and capabilities
 Operational excellence
 Energy consumption
 Active infrastructure capex and opex
 Passive infrastructure capex and opex
 Sales, distribution, billing and customer-care expenses
 Engage government bodies
 Enable government initiatives and co-acquire customers
 Effect conducive policy changes
 Leverage government resources and infrastructure
 Facilitate working with local government bodies
 Engage non-profit organisations
 Enable social initiatives and co-acquire customers
 Capitalise on local knowledge and goodwill
 Leverage micro-financing efforts to drive adoption
 Partner with non-telecoms companies
 Generate new revenue opportunities
 Enhance understanding of rural needs
 Leverage existing sales and distribution networks
 Develop unconventional business models
 Share capex and opex
 Employ local entrepreneurs
 Capitalise on local knowledge and goodwill
 Reduce sales, distribution, billing and customer-care costs
 Enhance customer experience
 Indian rural strategies: case studies
 Bharti Airtel
 Coverage prioritisation
 Joint venture with Indian Farmers Fertiliser Cooperative
 Airtel Service Centres
 Communicating with rural customers
 Micro-financing initiative
 Tata Teleservices
 Sahayak service
 Multi-faceted distribution strategy
 Strategic partnerships
 Reliance Communications
 BharatNet
 Grameen VAS
 Machine-to-machine applications
 Partnership with Krishak Bharti
 Ericsson
 Expander solution
 Dynamic discount solution
 Nokia Siemens Networks
 Smart Site solution
 Broadband Village India
 Village Connection
 Alcatel-Lucent
 VillageNet
 ‘Green’ initiatives
 Nokia Life Tools
 Qualcomm’s Wireless Reach initiative

For More Information:
http://www.aarkstore.com/reports/Mobile-strategies-for-rural-India-32320.html

VimpelCom-IT Sales Opportunities-2008 – Aarkstore Enterprise

VimpelCom has emerged as the first integrated telecoms service provider in Russia through a series of recent acquisitions. Its converged multi-play offerings and mobile data services in the Commonwealth of Independent States (CIS) region as well as its new operations in the Asia-Pacific region are expected to drive its growth, while high mobile penetration, intensifying competition, and contracting ARPU will remain its key challenges.
 
 
Table of Contents : 
Executive summary
 In a nutshell
 Ovum view
 Mobile and broadband services: growth drivers
 SWOT analysis
 Strengths
 Weaknesses
 Opportunities
 Threats
 External environment
 Competitive environment
 Strategy analysis
 Strategy objectives
 Counting on VASs to boost mobile ARPU
 Attracting and retaining prepaid customers
 Tailored offerings
 Retention-focused schemes
 Acquiring its way into the converged services market
 Golden Telecom
 Corbina Telecom
 Dominanta
 Entering new geographies
 Tapping into the business market
 Service offerings
 Dedicated sales channels
 Operational analysis
 Future outlook
 Company information
 Organisational structure
 Financial summary
 Segment analysis

For More Information :
http://www.aarkstore.com/reports/VimpelCom-IT-Sales-Opportunities-2008-12878.html

Poly(ADP-ribose) polymerase (PARP) Research Products

Overview:  This PARP Research Products market report explores are a superfamily of 18 proteins, of which PARP-1 is the best characterized. They are enzymes that are activated by DNA breaks to facilitate DNA repair.

Currently, there is a great deal of research being done on this family of polymerases, because its activity is linked to serious disease conditions, including cancer, ischemia, diabetes, arthritis, inflammatory bowel disease, and septic shock. Of greatest therapeutical interest are PARP-1 inhibitors, as they exert a duel effect of inhibiting cell death and reducing inflammation. Indeed, these inhibitors have been shown to be effective as radiation-sensitizing agents and appear promising in the treatment of conditions involving oxidative stress. Additionally, quantification of poly(ADP-ribose) polymerase activity and identification of abnormal patterns of its degradation by proteases might have utility in the diagnosis various conditions.

At this time, there are a limited number of research products available to this research community. Commercially available research tools include enzymes, antibodies, inhibitors, and assay kits designed for the measurement of poly(ADP-ribose) polymerase activity. Because of the size and growth potential of this research products market, providing products to this market niche represents a significant financial opportunity. This report is an in-depth exploration of this research products market, including market conditions, dominant competitors, clinical applications, and product opportunities available to companies interested in this lucrative, early-stage market.

http://www.aarkstore.com/reports/Poly-ADP-ribose-polymerase-PARP-Research-Products-32482.html

Opportunities in Human Embryonic Stem Cell (hESC) Products

Overview:  Human embryonic stem cells (hESCs) are stem cells derived from the inner cell mass of a blastocyst, which is a stage reach 4-5 days post fertilization. hESCs are the most pluripotent of all stem cell types and can develop into over 200 different cell types of the human body.

hESCs were first derived from mouse embryos in 1981 by Martin Evans and Matthew Kaufman, and independently by Gail R. Martin. In 1995, the first successful culturing of embryonic stem cells from non-human primates occurred at the University of Wisconsin-Madison. Another breakthrough followed at the University of Wisconsin-Madison in November 1998 when a group led by Dr. James Thomson developed a technique to isolate and grow hESCs derived from human blastocysts. Federal funds to support hESC research became available on August 9, 2001, when President Bush announced his decision regarding federal funding for hESC research.
Because of their plasticity and unlimited capacity for self-renewal, hESCs have been proposed for use in wide range of applications, including toxicology testing, tissue engineering, cellular therapies, and basic stem cell biology research. Of particular interest to the medical community is the potential for use of hESCs to heal tissues with naturally limited capacity for renewal, such as the human heart, liver and brain.

This market report recognizes that a wide range of products and services are needed to support this active and well-funded research community. Thus, this report provides:
Discussion of key advances in hESC research

A breakdown of hESC research applications, including shared priorities and priorities by segment

hESC patent analysis

Historical and future growth projections for the hESC market

Competitive analysis of providers of hESC research tools

Overview of specialty pharma companies developing hESC therapies

Overview of toxicology testing legislation impacting use of hESC in toxicology applications

A breakdown of hESC research product categories

Suggestions for novel NSC research products, including cells, kits, assays, media and reagents

Guidance for companies that wish to offer hESCs products

http://www.aarkstore.com/reports/Opportunities-in-Human-Embryonic-Stem-Cell-hESC-Products-32477.html

Strategic Development of Neuronal Stem & Progenitor Cell Products

Overview:  Neurogenesis is the process by which neurons are created. This process is most active during pre-natal development when neurogenesis is responsible for populating the growing brain. Neural stem cells (NSCs) are the self-renewing, multipotent cells that differentiate into the main phenotypes of the nervous system. These cell types include neurons, astrocytes, and oligodendrocytes. Neural progenitor cells (NPCs) are the progeny of stem cell division that normally undergo a limited number of replication cycles in vivo.
 

The terms neuronal and neural also need to be defined. Technically speaking, “neuronal” means “pertaining to neurons”, and “neural” means “pertaining to nerves, which are the cordlike bundles of fibers made up of neurons.” Since both terms ultimately are descriptive of neurons, the scientific community uses the terms “neuronal” and “neural” interchangeably. The complexity of this issue is explored from a marketing perspective within this report.
 

In 1992, Reynolds and Weiss were the first to isolate neural stem cells from the striatal tissue of adult mice brain tissue, including the subventricular zone, which is a neurogenic area. Since then, neural progenitor and stem cells have been isolated from various areas of the adult brain, including non-neurogenic areas like the spinal cord, and from other species, including humans. During the development of the nervous system, neural progenitor cells can either stay in the pool of proliferating undifferentiated cells or exit the cell cycle and differentiate.
 

Over the past few years, neuronal stem and progenitor cells have become of profound interest to the research community due to their potential to be used in drug discovery and delivery applications, as well as for tools of neural toxicology assessment. NSC transplantation also represents a ground-breaking approach for treating a range of chronic neurological diseases and acute CNS injuries, including Parkinson’s, Alzheimer’s and spinal cord injury, among other conditions.
 

This market report focuses on recent advances in NSC research applications, explores research priorities by market segment, highlights individual labs and end-users of neuronal stem cell research products, explores the competitive environment for NSC research products, and provides 5-year growth and trend analysis. It provides detailed guidance for companies that wish to offer strategically positioned NSC research products, including cells, kits, assays, and related media and reagents.

http://www.aarkstore.com/reports/Strategic-Development-of-Neuronal-Stem-Progenitor-Cell-Products-32473.html

Mesenchymal Stem Cells, Advances & Applications – Aarkstore Enterprise

Overview:  Mesenchymal stem cells (MSCs) are multipotent stem cells that can differentiate into a variety of cell types, including osteoblasts, chondrocytes, myocytes, adipocytes, beta-pancreatic islets cells, and potentially, neuronal cells.
 

MSCs are of intense therapeutic interest because they represent a population of cells with the potential treat a wide range of acute and degenerative diseases. MSCs are advantageous over other stem cells types for several reasons. First, they avoid the ethical issues that surround embryonic stem cell research. Second, repeated studies have found that human MSCs are immuno-privileged, and therefore, represent an advantageous cell type for allogenic transplantation, reducing the risks of rejection and complications of transplantation. Recently, there have also been significant advances in the use of autologous MSCs to regenerate human tissues, including cartilage and meniscus, tendons, and bone fractures.
 

This market research report focuses on recent advances in MSC research applications, explores research priorities by market segment, highlights individual labs and end-users of MSC research products, explores the competitive environment for MSC research products, and provides 5-year growth and trend analysis. Additionally, this report provides guidance for companies that offer or wish to offer competitive stem cells products to this rapidly growing, well-funded research community.

http://www.aarkstore.com/reports/Mesenchymal-Stem-Cells-Advances-Applications-32470.html

Stem Cell Research Products: Opportunities, Tools & Technologies

Overview:  Since 2001, funding for research on embryonic stem cells has been extremely limited. However, on March 9, 2009, President Obama overturned the order signed by President Bush in 2001 that barred the NIH from funding research on embryonic stem cells beyond using 60 cell lines that existed at that time. This dramatic policy change represents a major opportunity for life science suppliers.
 

The market report, “Stem Cell Research Products: Opportunities, Tools & Technologies” was produced using a detailed end-user survey of research scientists, in which over 400 stem cell researchers from the U.S., Canada, Europe, Asia, Australia and other international regions participated. The findings represent perspectives across a global audience of researchers.
 

As a technology company, BioInformant also used proprietary data-derivation techniques to quantify and assess critical trends in the stem cells marketplace. The result is a high value, full-content report designed to inform the decision-making of research supply companies.
 

Featured elements of this report include:
 

• What are novel stem cells research products that can be developed?
• What stem cells types are most frequently used by research scientists?
• Which species of stem cells do scientists prefer and what are the factors driving this preference (access, pricing, funding, handling advantages)?
• What are the most frequently used stem cell markers?
• What are the most common research applications, and how do they differ by segment (academic, industrial, and government)?
• Who are the leading suppliers of stem cell products?
• What stem cell product categories are already available in the marketplace?
• What are current grant, patent, and scientific publication rate trends?
• What are the major funding sources, trends, and dollar values, for domestic and international researchers?
• What is the size of the stem cell research products marketplace and how fast is it growing?
• What are communication strategies for accessing the marketplace?

  http://www.aarkstore.com/reports/Stem-Cell-Research-Products-Opportunities-Tools-Technologies-32459.html