2009 Top Business Process Outsourcing Vendors, Black Book Survey 2009 Results – Aarkstore Enterprise

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.
18 Key Performance Indicators (KPIs) or criteria are employed specific to BPO buyers within all verticals and sectors, scored on each respective vendor and ranked per KPI.
Key Finding: Most Important Customer Satisfaction KPIs in Cross-Industry BPO Sector
Innovation, customization and reliability are the most important attributes influencing Cross-Industry BPO client satisfaction with their 2009 outsourcing providers. All three KPIs were overwhelmingly praised by the clients of HCL BPO, which captured the overall honors across all verticals and horizontal functionalities this year.
Key Finding: Vendor Dissatisfaction is uncommon in the BPO Industry Outsourcing Sector among Top Tier Ranked Suppliers
Strong dissatisfaction is uncommon among the largest and most comprehensive suppliers of BPO occurring in only 6.5% of financial and accounting clients and 8.8% of transactional services clients.
US clients are among the most satisfied with cross-industry BPO services delivery averaging 95.5% with 2009 projects delivered from North American based suppliers (US, Canada and Mexico). Stronger dissatisfaction was more commonly reported from engagements with offshore outsourcing vendors with 13.7% of all surveyed BPO clients (Philippines, India).
Key Finding: Comprehensive Services Vendor arrangements from Full Service BPO Vendors produce the Highest Satisfaction Rates
Vendors offering comprehensive BPO and ITO Services ranked highest in the overall survey by all clients. Cross industry clients showed significant preference for vendors who are capable of offering more extensive service lines once satisfied with initial projects.
HCL BPO compiled the highest rankings and client experience scores across three of the four major functional subdivisions of BPO services this year.

Companies Mentioned

HCL BPO, Convergys, TCS BPO, Quattro BPO, IBM Global, Aegis, EXL Service, Syntel, Firstsource, Transworks BPO, WNS Global, Genpact, Infosys, Interglobe IGT, Perot Systems, Softtek, Vertex, EDS, Wipro BPO, Caliber Point,

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VimpelCom-IT Sales Opportunities-2008 – Aarkstore Enterprise

VimpelCom has emerged as the first integrated telecoms service provider in Russia through a series of recent acquisitions. Its converged multi-play offerings and mobile data services in the Commonwealth of Independent States (CIS) region as well as its new operations in the Asia-Pacific region are expected to drive its growth, while high mobile penetration, intensifying competition, and contracting ARPU will remain its key challenges.
 
 
Table of Contents : 
Executive summary
 In a nutshell
 Ovum view
 Mobile and broadband services: growth drivers
 SWOT analysis
 Strengths
 Weaknesses
 Opportunities
 Threats
 External environment
 Competitive environment
 Strategy analysis
 Strategy objectives
 Counting on VASs to boost mobile ARPU
 Attracting and retaining prepaid customers
 Tailored offerings
 Retention-focused schemes
 Acquiring its way into the converged services market
 Golden Telecom
 Corbina Telecom
 Dominanta
 Entering new geographies
 Tapping into the business market
 Service offerings
 Dedicated sales channels
 Operational analysis
 Future outlook
 Company information
 Organisational structure
 Financial summary
 Segment analysis

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Global Security Software Market in Retail Industry 2008-2012

Security software helps organizations achieve higher scalability in terms of data management and data operations. It’s features such as easy & protected access to content and ease of sharing content help organizations scale up their revenue. At present, organizations all over the world are undergoing a consolidation phase. This has led to the creation of huge data centers, which are managing complex information for enterprises. This data is termed as ‘knowledge’, and its security is of paramount issue for enterprises. According to a study, year 2008 witnessed a significant increase in security attacks by cybercriminals, whereas breaches through malwares and Trojans have increased by multi folds. Also, it has been found that a majority of the security breaches in 2008 was through internal resources.

Security issues are more prevalent in the retail industry wherein databases grow on a daily basis. Thus, security software that are protecting accessibility, integrity, and data transfer in organizations, are becoming a popular choice for such enterprises. Their easy to operate features, requirement specific solutions, and reliability have turned them as essential requirement for enterprises.

The report by TechNavio Insights forecasts the size of the Global Security Software Market in Retail Industry over the period 2008-2012. It segments the market into various geographic regions (representing the market size for each of these regions). Further, it discusses the key market trends, drivers and challenges of the Global Security Software Market in the Retail Industry, and profiles some of the key vendors of this Industry.

TechNavio Insights is a set of reports based on TechNavio – a market intelligence platform for the IT industry. It builds on the intelligence available within TechNavio, and leverages on the custom research experience of the ‘Technology Navigators’. TechNavio is built on years of experience of Infiniti Research in deep dive custom research and consulting for over 30 Fortune 500 companies and numerous large and mid-sized companies.

http://www.aarkstore.com/reports/Global-Security-Software-Market-in-Retail-Industry-2008-2012-19489.html

UK Consumer Insights 2009: Asda – Homewares – Aarkstore Enterprise

UK Consumer Insights 2009 are based around individual retailers and provide a highly detailed, data-rich overview of a retailer’s customers, drawing on a nationwide survey of 6,000 shoppers each year.

Reasons to Purchase

*New analysis, unique to these reports shows details about non-converting visitors including where they main shop and who they are.
*Analysis by non-standard demographics is also presented to give a comprehensive picture of a retailer’s customers.
*Key demographics include among others, sex, age, social class, television region, marital status, housing tenure, working status and ACORN group.
 
 
Table of Contents : 
“About the cDNA programme 3

Section 1: At a glance summary 4
- At a glance summary 5

Section 2: Share of shoppers 6
- Asda share of shoppers 7
- Asda share of shoppers by demographics 8
- Asda share of shoppers by television region 9
- Asda share of shoppers by household characteristics 10
- Asda share of shoppers by other characteristics and ACORN classification 11

Section 3: Conversion and non-conversion 12
- Asda conversion of visitors to main users 13
- Asda conversion of visitors to main users by demographics and region 14
- Asda conversion of visitors to main users by household characteristics 15
- Non-converting customers 16
- Profile of Asda non-converting customers by demographics and region 17

Section 4: Shopper profiles 18
- Asda profile of shoppers by demographics 19
- Asda profile of shoppers by television region 20
- Asda profile of shoppers by household characteristics 21
- Asda profile of shoppers by other characteristics and ACORN classification 22

Section 5: Loyalty 23
- Asda loyalty of main users 24
- Asda loyalty of main users by demographics and region 25
- Asda loyalty of main users by household characteristics 26
- Asda basic drivers of loyalty and disloyalty 27
- Asda detailed drivers of loyalty 28

Section 6: Competition 29
- Competition in homewares 30
- Cross sector competitor dynamics 31

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Energy-Efficient Home Renovations Market, Part 2: Appliances & Lighting – Aarkstore Enterprise

Green building is no longer just a fad; in fact, energy-efficient remodeling and renovating is one of the few aspects of the U.S. construction business that still holds a positive outlook in the midst of the economic turmoil in 2009.

The U.S. residential construction market was $363 billion in 2008, down 41% from its high of $620 billion in 2006. The home renovations market was $188 billion in 2008, down 18% percent from 2007. But SBI estimates that the home energy efficiency renovations market in the U.S. was $21 billion in 2008; down only 13% percent from 2007’s $24 billion.

Remodeling to improve a home’s energy efficiency instead of buying a new home has become a preferred option in today’s market. In fact, the National Association of Home Builders found that 32% of home builders also provided remodeling services in 2008. Homeowners are still seeing the benefits of improving their home’s energy efficiency even in the economic instability of 2009. With energy consciousness shooting to the forefront of the media during the 2008 oil price peak, the Propane Education & Research Council has found 80% of homeowners are now concerned about the energy efficiency of their homes.

Home builders and remodelers have been quick to provide remodeling services that are focused on energy conservation and green building practices; as an example, 85% of remodelers surveyed by the National Association of Home Builders in 2008 used energy-efficient windows on the majority of their projects. Retailers and manufacturers of building projects, residential builders and remodelers, and even state and federal organizations now have to be able to provide knowledgeable energy conservation expertise to succeed in their business.

Home energy efficiency analysis now uses a ‘whole building’ approach, affecting all categories of building materials, from windows and doors to insulation to completely eliminating air leaks. To fully embrace this view, this report looks at the impact energy-efficient building products are having on the renovations market in a number of categories:

 

Part I explores the market for energy-efficient doors and windows, caulking and weather stripping, and insulation used in home renovation projects.

Part II examines the energy-efficient appliance and lighting markets for home remodeling.

Part III looks at energy-efficient heating and cooling systems and the growing trend of energy-efficient roof renovations.

 

Report Methodology

Report data were obtained from government sources, including the U.S. Department of Commerce, U.S. Census Bureau, U.S. Department of Housing and Urban Development and ENERGY STAR; trade associations such as the National Association of Home Builders (NAHB), and the National Association of the Remodeling Industry (NARI); research organizations such as the American Council for an Energy-Efficient Economy (ACEEE) and Harvard University’s Joint Center for Housing Studies (JCHS); websites of home improvement contractors, manufacturers and dealers, industry analysts and print and online business and trade journals.

Consumer demographics and spending trends derive from data compiled by Simmons Market Research Bureau, New York, NY. Trends and recent developments in the industry come directly from personal interviews with key players in manufacturing and sales of energy-efficient building products and discussions with knowledgeable insiders of associations such as the National Association of Home Builders.

What You’ll Get in This Report

Energy-Efficient Home Renovations Market, Part 2: Appliances & Lighting provides a concise, focused look on the world of whole home energy-efficient renovations as it exists today, and shows where the market is moving towards in the next five years. The report highlights key players in the industry and pinpoints ways current and prospective competitors can capitalize on recent trends and spearhead new ones. No other market research report provides both the comprehensive analysis and extensive data that Energy-Efficient Home Renovations Market, Part 2: Appliances & Lighting offers. Plus, you’ll benefit from extensive data, presented in easy-to-read and practical charts, tables and graphs.

How You’ll Benefit from this Report

If your company is already doing business in green home renovations or remodeling specializing in energy efficiency, or is considering making the leap, you will find this report invaluable as it provides a comprehensive package of information and insight not offered in any other single source. You will gain a thorough understanding of the current market for all aspects of energy-efficient renovations, as well as projected markets and trends through 2013.

This report will help:

Marketing managers identify market opportunities and develop targeted promotion plans for homeowners looking to renovate to reduce their utility costs.

Research and development professionals stay on top of competitor initiatives and explore demand for current energy efficiency remodeling trends and new emerging energy-efficient construction products.

Advertising agencies working with clients in the banking, retail and construction industries develop messages and images that compel homeowners to migrate towards energy-efficient products when considering home renovations.

Business development executives understand the dynamics of the market and identify possible partnerships.

Information and research center librarians provide market researchers, brand and product managers and other colleagues with the vital information they need to do their jobs more effectively.

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Active Optical Cables Market Report 2009 – Aarkstore Enterprise

Active Optical Cables Market Report 2009″ examines several focus segments generating significant business growth over the next five years. Fifteen separate market segment forecasts, covering four platform types, four bus standards, and five platform categories over a five-year forward time-interval, were analyzed as part of the overall Active Optical Cable (AOC) Market Analysis 2009.

Overall cumulative cable revenue is expected to exceed $8.5 billion (US) from 2009 through 2013 just for the application segments included in this report. Single-year revenue is expected to grow from the present-year level of <$100 million to over $1.1 billion in 2010, then up to over $2.6 billion by 2013. As additional application segments are included in the overall Market Analysis, the total revenue numbers should be expected to increase substantially over these conservative figures.

Total AOC cable count identified in this report should exceed 2 million units in 2009, and grow to over 75 million units by 2013. As in the revenue analysis above, we expect these AOC figures to expand as more application segments are studied, and as better attach rate forecasts become available. Growth in the overall AOC forecast should generate better supplier cost efficiency at both the AOC OEM cable providers as well as with their underlying material supplier communities.

Certain market forces influence changes in AOC attach rates used in this analysis. Several AOC users reported shifting away from copper cables towards AOC alternatives, even when the copper cables were technically cheaper for their shorter cable length application usage. One notable case was IBM’s Roadrunner supercomputer, which reportedly switched entirely to AOC, reporting 55 miles of cables in their first installation. Initial expectations were to use AOC models only for cables 5-10 meters or longer. As more and more customers experience this “Waterfall Effect,” significant increases in the overall AOC attach rate should occur, potentially 2-3x over the volumes included in this report.

Annual fiber shipments for active optical cables is expected to grow from ~13 million meters in 2009 to almost 434 million meters by 2013. Five-year cumulative shipments should total 1040 million meters. Certain OEMs use different designs for cables under 20 meters versus those in the 20-100 meter range. OEMs that target common optoelectronics designs capable of supporting broader cable length ranges will benefit from lower overall product costs as well as increased market response flexibility to changes in customer cable length preferences over time.

The average cable length covered by this study ranges from 1 to 100 meters. Volume is limited at the low end (<5 meters) by cost-efficient copper cable equivalents. At the 100-meter and longer range, more-effective passive optical designs take precedence with the customer base. In some application segments (such as mainframes), we expect to see an appreciable volume growth in the <5-meter cable length range, especially as supercomputers move towards quad-data-rate (40Gbps) fabrics. We anticipate a similar optical cable preference improvement in consumer applications as their preferred bus speeds begin to advance beyond 10Gbps .

As expected, the bulk of the AOC business is centered on models in the 10-20-Gigabits-per-second (Gbps) range. For cables carrying digital data below 5Gbps, including those <5 meters in length, copper can still provide suitable cost-effective technical solutions. For cables carrying data greater than 40Gbps, AOC usage can be expected to dominate copper cable share. While the number of 40Gbps ports today is relatively small compared to other speed groups, there is substantially growth in this segment, with its higher average attach rates making it a very attractive segment for AOC providers and their core materials providers.

AOC cable OEMs, as well as their underlying material suppliers (i.e., fiber-optic cable, VCSELs, optical detector/PIN diodes, and connectors), should benefit substantially from this growth, especially those with earlier market entry points.
 

Report Features :

Several key high-volume applications segments were chosen for this report. Emphasis was given to ones with products using digital electronics interfaces running either at or above 5Gbps, as well as those demanding extended cable lengths beyond 2-5 meters at these speeds. It is already well understood that copper-based cables are experiencing significant challenges in this performance range, thus offering significant copper displacement sales opportunity for AOC providers.

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Point of Care Diagnostic Testing Sector Trends – Aarkstore Enterprise

The purpose of this Publications report is to describe the sector trends within the point of care testing (POCT) diagnostic market. It examines those measurement devices and their reagents and supplies that are utilized in hospitals, clinics, commercial laboratories and research institutions to detect cells and proteins for the purpose of diagnosis and monitoring of disease. This study includes all of the generally-accepted clinical analytical activities that are currently in use today. Additionally, an analysis of business and technology trends and developing areas of point of care and HPV testing is provided, along with a review of the market for point of care testing equipment and supplies in the clinical and research market segments, using screening reagents and instruments for analysis of individual components in blood, serum or plasma. This report defines U.S. and global market dollar sales volume and analyzes factors that influence the size and growth of market segments.

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Pharmacogenomics for Clinical Use and in Drug Development – Aarkstore Enterprise

Pharmacogenomics, the science of individualizing drug therapy based on the genetic makeup of individual patients, offers an unusual opportunity for future market growth. Applying pharmacogenomics would allow doctors to treat specific segments of the population based on their particular responses to a drug. The knowledge of the likely effectiveness of a drug in a patient makes the drug more reliable, and fewer drugs would have to be taken off the market due to adverse reactions in some, but not all, of the patients to whom they were administered. Additionally, reducing the occurrence of adverse effects to a drug effectually reduces the cost of patient care overall. This Publications study examines the market for diagnostic tests based on this science and the clinical measurement methods, the reagents and supplies being utilized in clinical medicine and the pharmaceutical industry. This report presents an overview of the latest information regarding emerging new products and industry trends and will not only quantify, but also, qualify the pharmacogenomic market segments as an area of research, product development and investment opportunity. Forecasts of the pharmacogenomic market and an analysis of products in the worldwide diagnostics market will provide a basis for understanding the significance of past developments and the immense possibilities of the future.

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Medical Imaging Markets – Aarkstore Enterprise

There will be a steady increase in demand for medical imaging services, along with pressures to improve the quality of healthcare delivered in the home and to lower its cost. The medical imaging segments are poised for a major new phase of growth fueled by the availability of new technology coming out of the computer and digital information technology segment, and the higher interest of individual older baby boom patients and general healthcare consumers to monitor health status. Continuous improvements in technology are resulting in a growing number of new imaging tests that combine high levels of accuracy with rapid, easy-to-use product formats. Digital mammography is driving more screening programs. The purpose of this Publications report is to describe the specific market segment of the diagnostics market sector called medical imaging. This sector includes all of the generally-accepted imaging activities that are currently used today, including X-ray and radiography, mammography, magnetic resonance imaging (MRI), ultrasound, gamma camera market, computed tomography (CT) scans and positron emission tomography (PET) scans. It examines these clinical measurement devices and their reagents and supplies as used in hospitals, clinics and doctor’s offices. It also includes associated market segments like picture archiving and communications system (PACS) markets, cardiology imaging markets, three-dimensional (3D) imaging markets and other emerging technologies.

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Hematology Analyzer Instrumentation and Reagent Markets – Aarkstore Enterprise

Clinical hematology analyzer analysis is one of the oldest and most important sectors of clinical laboratory analysis. The hematology instrument and reagent market is centered around a group of instruments called hematology analyzers. The term clinical hematology analyzer usually refers to an automated instrument for determining the presence, number and type of cellular elements in easily collected body fluids, such as blood. However, it is not necessarily limited to these determinations. The hematology analysis always includes determination of non-cellular parameters in blood, such as hemoglobin and hematocrit. Other closely related areas of clinical interest are coagulation and flow cytometry. In fact, traditional specialization barriers, such as microbiology, hematology, blood banking, immunology and even anatomical pathology are rapidly fading both operationally and instrumentally. But for the sake of defining the subject to a reasonable size, the more traditional scope of clinical hematology analyzer will be the focus of this examination. The purpose of this Publications report is to describe the specific segments of the global clinical hematology analyzer instrumentation and reagent marketplace. The review covers those segments that are highly active in terms of innovation and growth. Specifically, this study examines the markets for small-lab, as well as highly-automated large-lab, platforms and accessory equipment, such as reagents, supplies and add-on equipment from original equipment manufacturers.
 
 
 
Table of Contents : 
1. Overview 7
1.1 Objectives of the Report 7
1.2 Methodology 8
1.3 Scope of the Report 8
1.4 Executive Summary 9

2 IVD Clinical Hematology Analyzer Market 11
2.1 Introduction 11
2.2 Key Product Segments 17
2.2.1 Hematology and Associates Instruments 17
2.2.1.1 Hematology Analyzers 17
2.2.1.2 Hematology Instruments Offerings by Major Players 17
2.2.1.2.1 Hematology Reagents and Controls 18
2.2.1.2.2 Hematology Point of Care Instruments 19
2.2.1.3 Flow Cytometers 20
2.2.1.3.1 Flow Cytometry Technology Platforms 20
2.2.1.3.2 Clinical Applications of Flow Cytometry 20
2.2.1.3.2.1 Leukocyte Analysis 20
2.2.1.3.2.2 Immunophenotyping of Leukemias and Lymphomas 21
2.2.1.3.2.3 Neutropenia 21
2.2.1.3.2.4 Platelet Analysis 21
2.2.1.3.2.5 T Cell Subsets 22
2.2.1.3.2.6 Reticulocyte Count 22
2.2.1.3.3 Flow Cytometry Market Growth 22
2.2.1.3.3.1 Applications 23
2.2.1.3.3.2 Market Size 23
2.2.1.3.3.3 Instrumentation Preferences 24
2.2.1.3.3.4 Reagent Selection and Use 24
2.2.1.3.3.5 Instrument Manufacturers 25
2.2.1.3.3.6 Future Directions of Flow Cytometry 26
2.2.1.4 Coagulation Analyzers 26
2.2.1.4.1 Coagulation Market Size 27
2.2.1.4.2 Prothrombin Time Test 28
2.2.1.4.3 Activated Partial Thromboplastin Time (APTT) 28
2.2.1.4.4 Clinical Advantages of Coagulation Testing 29
2.2.1.4.5 Coagulation Instruments 30
2.2.1.4.5.1 Roche Diagnostics 30
2.2.1.4.5.2 Avocet Medical 31
2.2.1.4.5.3 International Technidyne Corporation 31
2.2.1.4.5.4 Cardiovascular Diagnostics 32
2.2.1.4.5.5 Diagnostica Stago’s STA-R Evolution 32
2.2.1.4.5.6 Other Companies 33
2.2.1.4.5.7 Coagulation Reagents 34
2.2.1.5 Hemoglobinometers 34
2.2.1.6 Slide Stainers 34
2.2.1.7 Differential Counters 36
2.2.1.8 Hematology Stains 37
2.3 Blood Components 37
2.3.1 Complete Blood Count (CBC) 37
2.3.2 Red Blood Cells (RBCs) 38
2.3.3 White Blood Cells (WBCs) 38
2.3.4 Platelets 39
2.3.5 Hematocrit (HCT) 39
2.4 Hematology Tests 39
2.5 The Coulter Principle 40
2.6 Blood Collection 40
 
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